FAQ
Online Trading Portal FAQs
Trinity Securities Limited
Q1: What is the "Trinity Securities Limited" online trading portal?
+A1: "Trade with Trinity" is the online trading portal of Trinity Securities Limited that gives clients direct access to the live market on the floor of the Nigerian Stock Exchange (NGX) via web and mobile applications.
Q2: Who can use the portal?
+A2: Any client of Trinity Securities who has completed their account opening, KYC documentation, and whose trading account is funded may use the platform. The service is aimed especially at young and innovative investors looking to trade from anywhere.
Q3: How do I open an account for online trading?
+A3: The typical steps include:
- Click on the "Trade Online" link via the Trinity website.
- Click on Sign up and complete the onscreen information.
- Complete the required KYC documents:
- For Nigerian residents: valid means of ID (driver's license, national ID, international passport), proof of residential address (utility bill of not more than 3 months old), passport photograph, and signature specimen.
- For non-Nigerian residents: notarised valid ID, notarised utility bill (not more than 3 months old), passport photograph and signature specimen.
- Fund the account (see next question).
- Once the CSCS (Central Securities Clearing System) account is confirmed, you should be able to trade online.
Q4: What is the minimum account opening and funding amount?
+A4: The minimum initial funding for the online trading account is ₦1,000.
Q5: How do I fund my account?
+A5: You can fund your account via bank deposit. For example, Trinity Securities provides a designated Zenith Bank account:
Account No: 1130098750
Account Name: Trinity Securities Limited – Client Account
You must use your Trinity Securities account number or CSCS account number as the reference. Once payment is confirmed, your trading account should be credited within 24 hours.
Q6: What kind of access does the portal provide?
+A6: The online trading platform allows direct access to live market data from the NGX, enabling you to view the live market and (once fully launched) place and execute trades from the comfort of your home or via mobile.
Q7: Are there mobile apps available?
+A7: Yes, the service is available via web as well as mobile applications, allowing you to trade "on the go".
Q8: What fees or commissions apply?
+A8: Trinity Securities trading fees and commissions are transparently and clearly communicated.
Q9: What research or support is available?
+A9: The portal offers free research, stock recommendations and investment tips to support clients.
Q10: What is the benefit of using online trading with Trinity instead of traditional broker-assisted trades?
+A10: Online trading offers the flexibility of placing trades directly, faster access to market, ability to manage your portfolio proactively, and reduced dependency on intermediaries. It caters especially to those who are comfortable using web or mobile trading platforms. The service statement emphasises empowering clients to "take the reins of their financial well-being."
Q11: What should I do if I forget my login credentials or have issues accessing the platform?
+A11: Please click forget password, and input your Trinity securities account ID to get a new password, or contact Trinity Securities' client support at the email info@trinitysecuritiesltd.com or via the phone lines listed on the website. Provide the required identification and details so they can assist you with resetting your credentials or platform access.
Q12: How do I close my account or withdraw funds?
+A12: To close your account or withdraw funds, you will need to submit a request to Trinity Securities in writing or via their official client portal, ensure all open trades are settled, ensure there are no outstanding obligations, and follow their client discontinuation/withdrawal procedure.
Q13: What are the risks of online trading?
+A13: Online trading carries market risk, stock prices may fluctuate, you can lose part or all your investment. There may also be system or connectivity risks (e.g., platform downtime, delays, latency). It's therefore important to ensure you fully understand the risks, manage your exposure appropriately and seek support if needed.
Q14: Where can I find more detailed terms and conditions?
+A14: For full terms and conditions, you should refer to the Account Opening Agreement, the Client Agreement, the Best Execution Policy, and other legal documents provided by Trinity Securities during onboarding.
Need More Assistance?
If you have additional questions or need support with the Trinity Securities Online Trading Portal, please contact our customer service team.
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